GOOGLE CAMPAIGN FAQ PAGE

How will Woolworths be collecting, using and disclosing my personal information I submitted to activate my Google offer?

Woolworths Rewards will use the personal details you provide for the purpose of delivery only. This information will not be used to update your existing Woolworths account details. The information we receive will be transferred to our delivery fulfillment partner for purposes of delivery only. Woolworths fulfilment partner will destroy all data after its intended use. If you would like more information on our general collection notice, please click here, or call the Rewards Contact Centre if you would like a copy of the Collection Notice or our Privacy Policy in a different format.

Why have you not used the address I already have on my account?

We understand that our customers sometimes move home and forget to update their details with us. To ensure that we do not ship your item to the wrong address, we have asked customers to provide a current delivery address. This delivery information will not override any information you have saved on your account.

I live on a new estate and my address is not showing in the address finder. How can I make sure that my product will be delivered to the correct address?

If you are unsure whether your address is available via Australia Post you can always deliver your parcel to an alternative addresses like parcel lockers or the post office. For more information, click here. Please be aware that we can't deliver to PO Box or overseas addresses.

Why have you asked for my information at the start of the campaign, rather than when it ends?

To avoid postage delays, you can only select the Google product if you share your delivery details at point of offer activation. This information is only being collected for delivery purposes and will not be used to update your Woolworths account details. If you enter your details but you do not qualify for the Google product, your address details will be destroyed within 30 days of the campaign end date. For customers who do qualify, the address information is retained to ensure our Customer Service department can assist you if you have a query.

What happens if I do not wish to provide a name and address at the start of the campaign?

If you do not wish to supply a name and delivery address, we are unable to send your item to you. Please select points as your preferred choice. Please be aware that we are collecting this information for delivery purposes only, we will not use this information for any other purposes.

Can I change my delivery address after I have submitted the form?

Unfortunately you will not be able to manage this change with Woolworths. If you need to redirect your parcel after you have submitted the form, please wait for the email you will be sent confirming your tracking number after you have qualified for the campaign. This redirection will be done through Australia Post and not Woolworths. To redirect your parcel with Australia post please visit: https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit. To track your parcel with Australia post once you have received your tracking number please visit: https://auspost.com.au/mypost/track/#/search. Unfortunately, Woolworths do not accept responsibility for incorrect addresses entered.

Can I use an overseas address/PO Box Address?

Unfortunately not, we will only cover postage to Australia. If you submit an international or a PO Box address, you will not receive your item and will be credited with the number of points offered in the promotion.

Can I gift this product to a friend or family member?

Of course, you can give this product to whomever you choose (as long as the address is in Australia). Tracking information will still be sent to the Rewards member’s email address but the recipient can update delivery contact information as soon as you receive a tracking number.

I have changed my mind, can I choose the points option?

Unfortunately not, once the selection and the delivery address is completed, we can no longer change your selection.

Now I have given you my address how long will it take for my item to arrive?

You will receive a tracking number from us via email up to 7 days after the campaign end date (17 November 2019). Once you receive the tracking number, please contact Australia Post for any queries concerning delivery. If you do not receive a tracking number within 14 days, please contact us on 1300 10 1234. We're available Monday to Friday, 9am to 7pm and Saturday to Sunday, 10am to 4pm (AEDT).

Do I need to sign for the package?

You will not need to sign for the package. We will send you your Australia Post tracking number once your product has been dispatched. We recommend signing up to Australia Post SMS updates which you can do via their website so you can track your delivery more closely.

What happens if I am not at home when my package is delivered.

The same thing as with other package deliveries from Australia Post, if they are unable to leave it in a safe place, a delivery slip will be left, notifying you that you will need to collect it from the post office.

Why didn't I receive the same offer as my friend or family member?

We tailor the offers so your rewards are most relevant to you. This means not all members can access the same offers that you can. This means you can't request to receive an offer that your friend or family have received and that you haven't.

I have received my Google product but it is damaged

We are very sorry to hear that your product is damaged. Please call our Customer Hub on 1300 10 1234.

My delivery hasn't arrived

Once you receive your tracking number, please direct any queries to Australia Post. Woolworths have no visibility of your tracking once in transit.

Is this offer available online?

Unfortunately this offer is only available in-store at Woolworths.

If you have any additional questions that are not answered above, please call us on 1300 10 1234. We're available Monday to Friday, 9am to 7pm and Saturday to Sunday, 10am to 4pm (AEDT).